Shipping policy

Most orders are shipped the same or OUR next BUSINESS day via UPS Ground, no signature needed. Should you require a signature please call our office to arrange and pay for this optional service. Large, heavy or fragile items are shipped by common carrier (trucking company).  All shipping charges must be prepaid, no COD. You may receive two or three packages to complete a large order. Multiple deliveries do not require any additional shipping charges.

 

When large items are shipped by common carrier, and should the customer provide incorrect delivery information, a residential delivery surcharge will apply for residential deliveries. Such extra charge is the responsibility of the customer and will automatically be charged to customer’s credit card. Also to remember, when common carrier is used, often times the customer is responsible for unloading the items from the truck themselves or face delivery refusal/surcharges by the freight company.

In the event a customer refuses shipment after it left our warehouse, the customer will be responsible for all freight charges to and from the shipping location as well as restocking fee, as provided by our Return Policy.

 

In the event a customer requests to pick up the shipment at a local freight company terminal and the customer does not pick up the shipment, the customer is responsible for the cost of shipping both to and from the freight terminal, daily storage fees and a restocking fee.